MCD / MCD-6064

Game not loading

Reporter
Nicholas Unruh
Votes
0
Watchers
0
Resolved
2021-06-05 01:30
Confirmation Status
Unconfirmed
Resolution
Duplicate
Created
2021-06-04 18:30
Updated
2021-06-05 01:30
Affects Versions
1.9.1.0
Fixed Versions
-
Labels
-

When loading the game I get as far as the 'press any key' screen.  Once I press any key a blank white dialog box appears.  Without anything to click in the box I close it via the 'x' at the top right (see attached file).  After that 'pressing any key leads to the loading screen, with the block spinning at the bottom right, but the game does not load.  Please help!

 

Thanks,

Nick

 

P.S. I don't know if it makes a difference, but there appears to be an 'accessibility' feature turned on.  When the 'press any screen' first loads there is a voice over saying, 'Minecraft Dungeons.  Press any key to start.'  Then scrolling the cursor over the 'x' will elicit a voiceover, 'exit.'  I do not know how to turn off that feature.



[Bot] Arisa - 2021-06-04 18:31

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[Bot] Arisa - 2021-06-04 18:31

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[Mod] OcelotOnesie - 2021-06-05 01:30

Thank you for your report!
We're tracking this issue in MCD-5306, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

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