- Reporter
Luke Joseph Collins- Votes
- 0
- Watchers
- 0
- Resolved
- 2021-05-07 12:07
- Confirmation Status
- Unconfirmed
- Resolution
- Duplicate
- Created
- 2021-05-06 20:14
- Updated
- 2021-05-07 12:07
Luke Joseph CollinsHi there,
I have been playing Minecraft Dungeons for several months now and since the update on the 5th of May 2021 (1.8.8.0) for the Windows 10 platform I have lost all my progress and I keep on seeing this pop-up box saying that it is unable to verify game ownership and this is a big problem for me. It has happened to many players on Reddit as well as I searched it online. Please can you fix it. I have attached a photo of the pop-up and I have also checked that Xbox Live know that I have still unlocked the achievements and the Microsoft Store has Minecraft Dungeons and the all DLCS I have bought are also in the Owned Section of My Library. I have checked for updates on the laptop and there aren't any. Please help me.
Luke,
Thank you for your report!
We're tracking this issue in
MCD-5811, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket, it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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