MCD / MCD-5789

Unable to charge the game

Reporter
vincent mazzocchi
Votes
0
Watchers
0
Resolved
2021-04-28 10:19
Confirmation Status
Unconfirmed
Resolution
Duplicate
Created
2021-04-27 19:18
Updated
2021-04-28 19:27
Affects Versions
1.8.6.0 (Windows)
Fixed Versions
-
Labels
-

Hello guys,

 

Sorry for my english, i am french player.

and i played minecraft dungeon untill two days ago

but yesterday, the game have a problem

When it is starting, we arrive untill the cam's screen

and after a white square appear (no message on it - just a cross on the high and right corner)

if you valid it, the game charge (the little red stone block turn)... charge... without end...

I have contacted the support, uninstalled the game and installed it again, my computer is ok on all codec of nvdia (i have a geforce 710)

so, why the game is ok during 4 days and suddenly, is KO.

is it possible that a windows 10 scan virus blocked it ?

 

i have no idea and the minecraft support said to me that there is a wizard here to help me.

Thanks for your time, and to be honest i am not a good computer scientist so you may be simple to your answers.

thanks a lot for your humor and your messages.

 

Best regards

Vincent

 

best regards

 

 



[MCQA] Bartłomiej Słodkowski - 2021-04-28 10:19

Thank you for your report!

We're tracking this issue in MCD-5306, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket, it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Minecraft Discord – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs

vincent mazzocchi - 2021-04-28 19:27

Thanks a lot for your answer and your reactivity

I will try to understand tne solution

 

Best regards

Vincent