MCD / MCD-2346

Game Ownership Not Established

Reporter
Melanie Jane Graham
Votes
0
Watchers
1
Resolved
2020-05-30 12:55
Confirmation Status
Unconfirmed
Resolution
Duplicate
Created
2020-05-30 09:15
Updated
2020-05-30 12:55
Affects Versions
1.1.1.0
Fixed Versions
-
Labels
-

We purchased this as a gift for my son (Order 5965101909) and we can't load the game up. It comes up with Game ownership not established. It says the Code has been redeemed, the money has been taken out of my account and we still can't get in to play it.



[Mod] violine1101 - 2020-05-30 12:55

Thank you for your report!
We're tracking this issue in MCD-1230, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature in the future to see if the issue has already been reported.

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