- Reporter
Giovani Ragazzon- Votes
- 5
- Watchers
- 4
- Resolved
- 2020-05-27 09:15
- Confirmation Status
- Unconfirmed
- Resolution
- Duplicate
- Created
- 2020-05-27 02:32
- Updated
- 2020-05-27 09:15
Giovani RagazzonHi,
I've pre-installed the game on my Xbox, just waiting for the release date. Today, after playing on my Xbox, I've installed it on my Win10 PC, using my Xbox GamePass subscription. It installed successfully, I started the game and it asked for my Xbox credentials, but after that, I receive an error message stating that it was impossible to check if I owned the game. It says that I should check internet connection, which is not the case as I'm writing this bug report at this very moment on my Win10 PC.
I just have the options to retry verification or to cancel, to which the game closes. I've tried this several times without any success.
Right now the game is running on my Xbox (my kid is playing it), but no success to run it on my Xbox (different accounts).
I've attached a screenshot of the error, in Portuguese.
Thank you,
Giovani
Yes, I'm having this problem too. Had it 4am then it was fixed, now its happening again!
Thank you for your report!
We're tracking this issue in
MCD-1230, so this ticket is being resolved and linked as a duplicate.If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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