Mojira Archive
BDS-8571

PS4 Minecraft won't recognize my microsoft account

Every time I try to log into my microsoft account again on my PS4 to crossplay, I receive a message that states "Failed to login: Oops! Looks like the Microsoft account you are trying to use is already connected to another account on playstation network"

Previously I only had 1 microsoft live account and 1 PSN account, but I made a new PSN account and a new microsoft account - and those pair together just fine. The only problem is for me to play online on a new account, I'd have to pay again for PSN plus ... 

Things I've tried so far:

  • trying to use a new microsoft account to access my PSN plus account (gives a diff login error msg stating that the PSN plus account is already synced with a different microsoft account) 
  • deleting cache on account log ins for minecraft before trying to log in 
  • uploading MC data on ps4 online storage, deleting all MC data on system storage, deleting the game, re-installing the game and trying to log back in 
    - deleting all MC data on system storage, deleting the game, re-installing the game data from online storage along with the game and trying to log back in 

It sounds like its an issue between mojang/microsoft. Would it be possible to unlink a microsoft account from my psn account? I have no packs that's worth saving.

Please help, this thing is driving me crazy. My account has nothing worth saving, I would just like to play in cross platform with my friends. 

Thank you
HN

 

Attachments1

MC.jpg
MC.jpg

Hassan Nicola

Comments1

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History3

Hassan Nicola

Changed description:


0Every time I try to log into my microsoft account again on my PS4 to crossplay, I receive a message that states "Failed to login: Oops! Looks like the Microsoft account you are trying to use is already connected to another account on playstation network"

0

Previously I only had 1 microsoft live account and 1 PSN account, but I made a new PSN account and a new microsoft account - and those pair together just fine. The only problem is for me to play online on a new account, I'd have to pay again for PSN plus ... 

0

Things I've tried so far:

0
    0
  • trying to use a new microsoft account to access my PSN plus account (gives a diff login error msg stating that the PSN plus account is already synced with a different microsoft account) 
  • 0
  • deleting cache on account log ins for minecraft before trying to log in 
  • 0
  • uploading MC data on ps4 online storage, deleting all MC data on system storage, deleting the game, re-installing the game and trying to log back in 
    0- deleting all MC data on system storage, deleting the game, re-installing the game data from online storage along with the game and trying to log back in 
  • 0
0

It sounds like its an issue between mojang/microsoft. Would it be possible to unlink a microsoft account from my psn account? I have no packs that's worth saving.

0

Please help, this thing is driving me crazy. My account has nothing worth saving, I would just like to play in cross platform with my friends. 

0

Thank you
0HN

Every time I try to log into my microsoft account again on my PS4 to crossplay, I receive a message that states "Failed to login: Oops! Looks like the Microsoft account you are trying to use is already connected to another account on playstation network"0Every time I try to log into my microsoft account again on my PS4 to crossplay, I receive a message that states "Failed to login: Oops! Looks like the Microsoft account you are trying to use is already connected to another account on playstation network"

0

Previously I only had 1 microsoft live account and 1 PSN account, but I made a new PSN account and a new microsoft account - and those pair together just fine. The only problem is for me to play online on a new account, I'd have to pay again for PSN plus ... 

0

Things I've tried so far:

0
    0
  • trying to use a new microsoft account to access my PSN plus account (gives a diff login error msg stating that the PSN plus account is already synced with a different microsoft account) 
  • 0
  • deleting cache on account log ins for minecraft before trying to log in 
  • 0
  • uploading MC data on ps4 online storage, deleting all MC data on system storage, deleting the game, re-installing the game and trying to log back in 
    0 - deleting all MC data on system storage, deleting the game, re-installing the game data from online storage along with the game and trying to log back in 
  • 0
0

It sounds like its an issue between mojang/microsoft. Would it be possible to unlink a microsoft account from my psn account? I have no packs that's worth saving.

0

Please help, this thing is driving me crazy. My account has nothing worth saving, I would just like to play in cross platform with my friends. 

0

Thank you
0 HN

0

 

0

Hassan Nicola

Changed description:

Every time I try to log into my microsoft account again on my PS4 to crossplay, I receive a message that states "Failed to login: Oops! Looks like the Microsoft account you are trying to use is already connected to another account on playstation network"

0

Previously I only had 1 microsoft live account and 1 PSN account, but I made a new PSN account and a new microsoft account - and those pair together just fine. The only problem is for me to play online on a new account, I'd have to pay again for PSN plus ... 

0

Things I've tried so far:

0
    0
  • trying to use a new microsoft account to access my PSN plus account (gives a diff login error msg stating that the PSN plus account is already synced with a different microsoft account) 
  • 0
  • deleting cache on account log ins for minecraft before trying to log in 
  • 0
  • uploading MC data on ps4 online storage, deleting all MC data on system storage, deleting the game, re-installing the game and trying to log back in 
    0 - deleting all MC data on system storage, deleting the game, re-installing the game data from online storage along with the game and trying to log back in 
  • 0
0

It sounds like its an issue between mojang/microsoft. Would it be possible to unlink a microsoft account from my psn account? I have no packs that's worth saving.

0

Please help, this thing is driving me crazy. My account has nothing worth saving, I would just like to play in cross platform with my friends. 

0

Thank you
0 HN

0

 

0

IonicEcko

Resolution: UnresolvedInvalid

Invalid
Hassan Nicola
1
2
Unconfirmed
1.16.20