{ "expand": "operations,versionedRepresentations,editmeta,changelog,renderedFields", "id": "368578", "self": "https://bugs.mojang.com/rest/api/2/issue/368578", "key": "BDS-8571", "fields": { "issuetype": "1", "project": "11700", "fixVersions": [], "resolution": "7", "customfield_10500": { "self": "https://bugs.mojang.com/rest/api/2/customFieldOption/10300", "value": "Unconfirmed", "id": "10300", "disabled": false }, "customfield_12800": null, "customfield_12602": [], "customfield_12601": null, "customfield_12604": null, "customfield_12603": null, "customfield_12606": null, "customfield_12605": null, "customfield_12608": null, "resolutiondate": "2020-08-28T14:53:47.000+0300", "customfield_12607": null, "customfield_12609": null, "workratio": -1, "lastViewed": null, "watches": { "self": "https://bugs.mojang.com/rest/api/2/issue/BDS-8571/watchers", "watchCount": 2, "isWatching": false }, "created": "2020-08-28T10:44:58.000+0300", "customfield_12000": null, "customfield_12201": null, "customfield_12600": null, "labels": [], "customfield_11700": "{}", "versions": [ "19584" ], "issuelinks": [], "assignee": null, "updated": "2020-08-28T14:53:47.000+0300", "status": "5", "description": "Every time I try to log into my microsoft account again on my PS4 to crossplay, I receive a message that states \"Failed to login: Oops! Looks like the Microsoft account you are trying to use is already connected to another account on playstation network\"\r\n\r\nPreviously I only had 1 microsoft live account and 1 PSN account, but I made a new PSN account and a new microsoft account - and those pair together just fine. The only problem is for me to play online on a new account, I'd have to pay again for PSN plus ...\u00a0\r\n\r\nThings I've tried so far:\r\n - trying to use a new microsoft account to access my PSN plus account (gives a diff login error msg stating that the PSN plus account is already synced with a different microsoft account)\u00a0\r\n - deleting cache on account log ins for minecraft before trying to log in\u00a0\r\n - uploading MC data on ps4 online storage, deleting all MC data on system storage, deleting the game, re-installing the game and trying to log back in\u00a0\r\n -\u00a0deleting all MC data on system storage, deleting the game, re-installing the game data from online storage along with the game and trying to log back in\u00a0\r\n\r\nIt sounds like its an issue between mojang/microsoft. Would it be possible to unlink a microsoft account from my psn account? I have no packs that's worth saving.\r\n\r\nPlease help, this thing is driving me crazy. My account has nothing worth saving, I would just like to play in cross platform with my friends.\u00a0\r\n\r\nThank you\r\n HN\r\n\r\n\u00a0", "customfield_11100": null, "customfield_11300": null, "customfield_11500": null, "customfield_12503": null, "customfield_12700": null, "customfield_12502": null, "customfield_12504": null, "attachment": [ "333295" ], "summary": "PS4 Minecraft won't recognize my microsoft account ", "creator": "JIRAUSER545310", "reporter": "JIRAUSER545310", "customfield_10002": null, "customfield_12501": null, "customfield_12500": null, "customfield_11601": null, "customfield_11600": "0|i1lban:", "environment": null, "customfield_11801": null, "customfield_11800": null, "customfield_11602": null, "customfield_11802": null, "comment": { "comments": [ { "self": "https://bugs.mojang.com/rest/api/2/issue/368578/comment/797500", "id": "797500", "author": "ionicecko", "body": "*Thank you for your report!*\r\n\r\nThis project is for the Bedrock Dedicated Server software only. Please head over to the correct project (links below) and create a new report for your bug. Please don't forget to search for an existing report matching yours in the appropriate project before raising a new one.\r\n\r\nTo ensure your report has all the information we need, please have a read through [Guide: Writing Helpful Bug Reports for Minecraft|http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft] and remember to include steps to reproduce the problem.\r\n\r\n-- [Minecraft: Bedrock Edition|https://bugs.mojang.com/browse/MCPE] --- Gear VR, iOS, Android, Windows 10 (from the Windows store), Xbox One, Windows 10 Mobile, Fire TV, Nintendo Switch, and PS4\r\n-- [Minecraft: Java Edition|https://bugs.mojang.com/browse/MC] --- Windows, Mac, and Linux\r\n-- [Minecraft Launcher|https://bugs.mojang.com/browse/MCL] --- Bugs about the Minecraft Launcher specifically\r\n-- [Minecraft Earth|https://bugs.mojang.com/browse/MCE] --- AR Compatible Devices\r\n-- [Minecraft Dungeons|https://bugs.mojang.com/browse/MCD] --- Action-adventure title set in the Minecraft universe\r\n\r\n*Quick Links*:\r\n\ud83d\udcd3 [Issue Guidelines|https://bugs.mojang.com/projects/BDS/summary] -- \ud83d\udcac [Community Support|https://discord.gg/58Sxm23] -- \ud83d\udce7 [Customer Support|https://help.minecraft.net/hc/en-us/requests/new] -- \u270d\ufe0f [Feedback and Suggestions|https://feedback.minecraft.net/] -- \ud83d\udcd6 [BDS Wiki|https://minecraft.gamepedia.com/Bedrock_Dedicated_Server] -- \ud83d\udcd6 [FAQs|https://help.minecraft.net/hc/en-us/articles/360035131651-Dedicated-Servers-for-Minecraft-on-Bedrock-]", "updateAuthor": "ionicecko", "created": "2020-08-28T14:53:47.346+0300", "updated": "2020-08-28T14:53:47.346+0300" } ], "maxResults": 1, "total": 1, "startAt": 0 }, "votes": { "self": "https://bugs.mojang.com/rest/api/2/issue/BDS-8571/votes", "votes": 1, "hasVoted": false } }, "changelog": { "startAt": 0, "maxResults": 3, "total": 3, "histories": [ { "id": "1789345", "author": "JIRAUSER545310", "created": "2020-08-28T10:47:49.278+0300", "items": [ { "field": "description", "fieldtype": "jira", "from": null, "fromString": "!MC.jpg!\r\nEvery time I try to log into my microsoft account again on my PS4 to crossplay, I receive a message that states \"Failed to login: Oops! Looks like the Microsoft account you are trying to use is already connected to another account on playstation network\"\r\n\r\nPreviously I only had 1 microsoft live account and 1 PSN account, but I made a new PSN account and a new microsoft account - and those pair together just fine. The only problem is for me to play online on a new account, I'd have to pay again for PSN plus ...\u00a0\r\n\r\nThings I've tried so far:\r\n- trying to use a new microsoft account to access my PSN plus account (gives a diff login error msg stating that the PSN plus account is already synced with a different microsoft account)\u00a0\r\n- deleting cache on account log ins for minecraft before trying to log in\u00a0\r\n- uploading MC data on ps4 online storage, deleting all MC data on system storage, deleting the game, re-installing the game and trying to log back in\u00a0\r\n-\u00a0deleting all MC data on system storage, deleting the game, re-installing the game data from online storage along with the game and trying to log back in\u00a0\r\n\r\nIt sounds like its an issue between mojang/microsoft. Would it be possible to unlink a microsoft account from my psn account? I have no packs that's worth saving.\r\n\r\nPlease help, this thing is driving me crazy. My account has nothing worth saving, I would just like to play in cross platform with my friends.\u00a0\r\n\r\nThank you\r\nHN", "to": null, "toString": "Every time I try to log into my microsoft account again on my PS4 to crossplay, I receive a message that states \"Failed to login: Oops! Looks like the Microsoft account you are trying to use is already connected to another account on playstation network\"\r\n\r\nPreviously I only had 1 microsoft live account and 1 PSN account, but I made a new PSN account and a new microsoft account - and those pair together just fine. The only problem is for me to play online on a new account, I'd have to pay again for PSN plus ...\u00a0\r\n\r\nThings I've tried so far:\r\n - trying to use a new microsoft account to access my PSN plus account (gives a diff login error msg stating that the PSN plus account is already synced with a different microsoft account)\u00a0\r\n - deleting cache on account log ins for minecraft before trying to log in\u00a0\r\n - uploading MC data on ps4 online storage, deleting all MC data on system storage, deleting the game, re-installing the game and trying to log back in\u00a0\r\n -\u00a0deleting all MC data on system storage, deleting the game, re-installing the game data from online storage along with the game and trying to log back in\u00a0\r\n\r\nIt sounds like its an issue between mojang/microsoft. Would it be possible to unlink a microsoft account from my psn account? I have no packs that's worth saving.\r\n\r\nPlease help, this thing is driving me crazy. My account has nothing worth saving, I would just like to play in cross platform with my friends.\u00a0\r\n\r\nThank you\r\n HN\r\n\r\n\u00a0\r\n\r\n!MC.jpg!" } ] }, { "id": "1789346", "author": "JIRAUSER545310", "created": "2020-08-28T10:48:12.124+0300", "items": [ { "field": "description", "fieldtype": "jira", "from": null, "fromString": "Every time I try to log into my microsoft account again on my PS4 to crossplay, I receive a message that states \"Failed to login: Oops! Looks like the Microsoft account you are trying to use is already connected to another account on playstation network\"\r\n\r\nPreviously I only had 1 microsoft live account and 1 PSN account, but I made a new PSN account and a new microsoft account - and those pair together just fine. The only problem is for me to play online on a new account, I'd have to pay again for PSN plus ...\u00a0\r\n\r\nThings I've tried so far:\r\n - trying to use a new microsoft account to access my PSN plus account (gives a diff login error msg stating that the PSN plus account is already synced with a different microsoft account)\u00a0\r\n - deleting cache on account log ins for minecraft before trying to log in\u00a0\r\n - uploading MC data on ps4 online storage, deleting all MC data on system storage, deleting the game, re-installing the game and trying to log back in\u00a0\r\n -\u00a0deleting all MC data on system storage, deleting the game, re-installing the game data from online storage along with the game and trying to log back in\u00a0\r\n\r\nIt sounds like its an issue between mojang/microsoft. Would it be possible to unlink a microsoft account from my psn account? I have no packs that's worth saving.\r\n\r\nPlease help, this thing is driving me crazy. My account has nothing worth saving, I would just like to play in cross platform with my friends.\u00a0\r\n\r\nThank you\r\n HN\r\n\r\n\u00a0\r\n\r\n!MC.jpg!", "to": null, "toString": "Every time I try to log into my microsoft account again on my PS4 to crossplay, I receive a message that states \"Failed to login: Oops! Looks like the Microsoft account you are trying to use is already connected to another account on playstation network\"\r\n\r\nPreviously I only had 1 microsoft live account and 1 PSN account, but I made a new PSN account and a new microsoft account - and those pair together just fine. The only problem is for me to play online on a new account, I'd have to pay again for PSN plus ...\u00a0\r\n\r\nThings I've tried so far:\r\n - trying to use a new microsoft account to access my PSN plus account (gives a diff login error msg stating that the PSN plus account is already synced with a different microsoft account)\u00a0\r\n - deleting cache on account log ins for minecraft before trying to log in\u00a0\r\n - uploading MC data on ps4 online storage, deleting all MC data on system storage, deleting the game, re-installing the game and trying to log back in\u00a0\r\n -\u00a0deleting all MC data on system storage, deleting the game, re-installing the game data from online storage along with the game and trying to log back in\u00a0\r\n\r\nIt sounds like its an issue between mojang/microsoft. Would it be possible to unlink a microsoft account from my psn account? I have no packs that's worth saving.\r\n\r\nPlease help, this thing is driving me crazy. My account has nothing worth saving, I would just like to play in cross platform with my friends.\u00a0\r\n\r\nThank you\r\n HN\r\n\r\n\u00a0" } ] }, { "id": "1789516", "author": "ionicecko", "created": "2020-08-28T14:53:47.351+0300", "items": [ { "field": "resolution", "fieldtype": "jira", "from": null, "fromString": null, "to": "7", "toString": "Invalid" }, { "field": "status", "fieldtype": "jira", "from": "1", "fromString": "Open", "to": "5", "toString": "Resolved" } ] } ] } }