[BDS-6864] Cannot fully load

Hello there,

I am writing in because my account is freezing On either the loading screen or on the "play and settings screen." I have restarted the PS4 multiple times, both resting and hard restarts, and this has occurred each time. I have done everything I know to do, except uninstall and reinstall the game. Is there something else that must be done? Attached are some images of the screens it freezes on. The furthest I have made it to is the "play/settings" menu.

I have also tested our internet, which is operating well, and have had no issues with logging into other online apps, such as the Netflix, Hulu, etc., so I am resolved to believe the issue is on your end.

Your assistance is welcomed!
Sincerely,

Mason

Environment

PlayStation 4

Attachments3

1B57AA90-9468-47B7-8806-023E3D2E84D6.jpeg

Mason Van Horn

2020-07-01, 02:58:40 PM

2887F456-0834-422E-B100-4164D382CDB8.jpeg

Mason Van Horn

2020-07-01, 02:58:34 PM

CB00696C-0904-4C88-B2D1-F088478963FF.jpeg

Mason Van Horn

2020-07-01, 02:58:42 PM

Comments1

[Mod] Asteraoth 2020-07-01, 05:45:12 PM

Thank you for your report!
However, this issue is Invalid.

This is related to a different project. Use one of the links below to go to the correct project.
– Minecraft: Java Edition — Windows, Mac, and Linux
– Minecraft Launcher — Bugs about the Minecraft Launcher specifically
– Minecraft: Bedrock Edition — Gear VR, iOS, Android, Windows 10 (from the Windows store), Xbox One, Windows 10 Mobile, Fire TV, Nintendo Switch, and PS4
– Minecraft Earth — AR Compatible Devices
– Minecraft Dungeons — Action-adventure title set in the Minecraft universe

Please don't forget to search for an existing issue matching yours in the appropriate project before raising a new one.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki

History2

Mason Van Horn 2020-07-01, 03:14:12 PM

Changed description:

Hello there,

I am writing in because my account is freezing On either the loading screen or on the "play and settings screen." Restarted the PS4 multiple times, both resting and hard restarts, and this has occurred each time. I have done everything I know to do, except delete and re-download the game. Is there something else that must be done? Attached are some images of the screens it freezes on. The furthest I have made it to is the "play/settings" menu.

Your assistance is welcome!
0 Sincerely,

Mason

Hello there,

Your assistance is welcomed!
0 Sincerely,

Mason

[Mod] Asteraoth 2020-07-01, 05:45:12 PM

Resolution: Unresolved → Invalid