{ "expand": "operations,versionedRepresentations,editmeta,changelog,renderedFields", "id": "348767", "self": "https://bugs.mojang.com/rest/api/2/issue/348767", "key": "BDS-6864", "fields": { "issuetype": "1", "project": "11700", "fixVersions": [], "resolution": "7", "customfield_10500": { "self": "https://bugs.mojang.com/rest/api/2/customFieldOption/10300", "value": "Unconfirmed", "id": "10300", "disabled": false }, "customfield_12800": null, "customfield_12602": [], "customfield_12601": null, "customfield_12604": null, "customfield_12603": null, "customfield_12606": null, "customfield_12605": null, "customfield_12608": null, "resolutiondate": "2020-07-01T17:45:12.000+0300", "customfield_12607": null, "customfield_12609": null, "workratio": -1, "lastViewed": null, "watches": { "self": "https://bugs.mojang.com/rest/api/2/issue/BDS-6864/watchers", "watchCount": 0, "isWatching": false }, "created": "2020-07-01T14:59:48.000+0300", "customfield_12000": null, "customfield_12201": null, "customfield_12600": null, "labels": [], "customfield_11700": "{}", "versions": [ "19549" ], "issuelinks": [], "assignee": null, "updated": "2020-07-01T17:45:12.000+0300", "status": "5", "description": "Hello there,\r\n\r\n\u00a0\r\n\r\nI am writing in because my account is freezing On either the loading screen or on the \"play and settings screen.\" I have restarted \u00a0the PS4 multiple times, both resting and hard restarts, and this has occurred each time. I have done everything I know to do, except uninstall and reinstall the game. Is there something else that must be done? Attached are some images of the screens it freezes on. The furthest I have made it to is the \"play/settings\" menu.\r\n\r\nI have also tested our internet, which is operating well, and have had no issues with logging into other online apps, such as the Netflix, Hulu, etc., so I am resolved to believe the issue is on your end.\u00a0\r\n\r\nYour assistance is welcomed!\u00a0\r\n Sincerely,\r\n\r\nMason", "customfield_11100": null, "customfield_11300": null, "customfield_11500": null, "customfield_12503": null, "customfield_12700": null, "customfield_12502": null, "customfield_12504": null, "attachment": [ "316882", "316883", "316884" ], "summary": "Cannot fully load", "creator": "JIRAUSER518454", "reporter": "JIRAUSER518454", "customfield_10002": null, "customfield_12501": null, "customfield_12500": null, "customfield_11601": null, "customfield_11600": "0|i1hx07:", "environment": "PlayStation 4 ", "customfield_11801": null, "customfield_11800": null, "customfield_11602": null, "customfield_11802": null, "comment": { "comments": [ { "self": "https://bugs.mojang.com/rest/api/2/issue/348767/comment/752329", "id": "752329", "author": "asteraoth", "body": "*Thank you for your report!*\r\nHowever, this issue is {color:#FF5722}*Invalid*{color}.\r\n\r\nThis is related to a different project. Use one of the links below to go to the correct project.\r\n-- [Minecraft: Java Edition|https://bugs.mojang.com/browse/MC] --- Windows, Mac, and Linux\r\n-- [Minecraft Launcher|https://bugs.mojang.com/browse/MCL] --- Bugs about the Minecraft Launcher specifically\r\n-- [Minecraft: Bedrock Edition|https://bugs.mojang.com/browse/MCPE] --- Gear VR, iOS, Android, Windows 10 (from the Windows store), Xbox One, Windows 10 Mobile, Fire TV, Nintendo Switch, and PS4\r\n-- [Minecraft Earth|https://bugs.mojang.com/browse/MCE] --- AR Compatible Devices\r\n-- [Minecraft Dungeons|https://bugs.mojang.com/browse/MCD] --- Action-adventure title set in the Minecraft universe\r\n\r\nPlease don't forget to search for an existing issue matching yours in the appropriate project before raising a new one.\r\n\r\n*Quick Links*:\r\n\ud83d\udcd3 [Issue Guidelines|https://bugs.mojang.com/projects/MC/summary] -- \ud83d\udcac [Community Support|https://discord.gg/58Sxm23] -- \ud83d\udce7 [Customer Support|https://help.minecraft.net/hc/en-us/requests/new] -- \u270d\ufe0f [Feedback and Suggestions|https://feedback.minecraft.net/] -- \ud83d\udcd6 [Game Wiki|https://minecraft.gamepedia.com/Minecraft_Wiki]", "updateAuthor": "asteraoth", "created": "2020-07-01T17:45:12.103+0300", "updated": "2020-07-01T17:45:12.103+0300" } ], "maxResults": 1, "total": 1, "startAt": 0 }, "votes": { "self": "https://bugs.mojang.com/rest/api/2/issue/BDS-6864/votes", "votes": 0, "hasVoted": false } }, "changelog": { "startAt": 0, "maxResults": 2, "total": 2, "histories": [ { "id": "1695099", "author": "JIRAUSER518454", "created": "2020-07-01T15:14:12.695+0300", "items": [ { "field": "description", "fieldtype": "jira", "from": null, "fromString": "Hello there,\r\n\r\n\u00a0\r\n\r\nI am writing in because my account is freezing On either the loading screen or on the \"play and settings screen.\" Restarted the PS4 multiple times, both resting and hard restarts, and this has occurred each time. I have done everything I know to do, except delete and re-download the game. Is there something else that must be done? Attached are some images of the screens it freezes on. The furthest I have made it to is the \"play/settings\" menu.\r\n\r\n\u00a0\r\n\r\nYour assistance is welcome!\u00a0\r\n Sincerely,\r\n\r\nMason", "to": null, "toString": "Hello there,\r\n\r\n\u00a0\r\n\r\nI am writing in because my account is freezing On either the loading screen or on the \"play and settings screen.\" I have restarted \u00a0the PS4 multiple times, both resting and hard restarts, and this has occurred each time. I have done everything I know to do, except uninstall and reinstall the game. Is there something else that must be done? Attached are some images of the screens it freezes on. The furthest I have made it to is the \"play/settings\" menu.\r\n\r\nI have also tested our internet, which is operating well, and have had no issues with logging into other online apps, such as the Netflix, Hulu, etc., so I am resolved to believe the issue is on your end.\u00a0\r\n\r\nYour assistance is welcomed!\u00a0\r\n Sincerely,\r\n\r\nMason" } ] }, { "id": "1695404", "author": "asteraoth", "created": "2020-07-01T17:45:12.104+0300", "items": [ { "field": "resolution", "fieldtype": "jira", "from": null, "fromString": null, "to": "7", "toString": "Invalid" }, { "field": "status", "fieldtype": "jira", "from": "1", "fromString": "Open", "to": "5", "toString": "Resolved" } ] } ] } }