BDS-3521Login Unsuccessful on my laptop
I have the Minecraft launcher and have tried to log in to my account. I have also tried this on the website as well. I have put in the correct details each time. On the launcher it says that I have the invalid password or email which I know isn't true. On the website I go to the log in page. After I have put in the credentials and pressed log in, it just freezes and doesn't do anything. Everything is fully loaded on that page as well.
I have reset my password multiple times to see if that would work, this was unsuccessful. I have also tried to reinstall the launcher through the try for free version. I am unable to log in no matter what I do. The only times I can log in is on another laptop or computer.
I know that I can run Minecraft because it used to work on my laptop.
Environment
4GB RAM I3 processor.
Comments1
History2
Removed Security Level: Minecraft - Private
Resolution: Unresolved → Invalid
Thank you for your report!
However, unfortunately we are unable to help with your report.
As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly.
The bug report site is manned by volunteers and we don't have the ability to assist.
Best of luck getting it sorted.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki