Multiplayer on all my xbox accounts can't play cross platform.

Each time log into Minecraft to play with my friend that is on PS4 on each account I have it says my settings are not allowing me to play realms/multiplayer but I individually took my time to make sure all the settings allowed multiplayer, and cross platform multiplayer yet each time I log in, on each account I still get the same pop up message saying, "get help fixing this". Nothing changes.