I have gone to buy the game and it has given me an error in the process, but it has been charged to my account.

Good afternoon,

This morning I went to buy the game, I put the card in making sure that all the fields were fine, and when I put it in it says that there has been an error in the payment process, I put it in my bank account and they have charged me the game, but they haven't given it to me. I have read the support options, and after that I have tried to buy it again, and the same thing happened to me again. So I have two game charges in the account but I have not been given the game. I hope that the two collections are not carried out, and if one of them is made I hope that they give me the game.