failed to start multiplayer

Can you help me with my account, I cannot enter multiplayer and I don't know why, it asks me to change the configuration but I do not see what is wrong with the xbox permissions, they can help me configure my account or if it is an error by the system, or that I move it, because I don't know what to do,
neither does the marketplace load,
In the photos I show how I have the current configuration and how minecraft appears to me