Minecraft Xbox live account (new) bug

Xbox live is not allowing me to make an account reason: unidentified the information they ask is either email phone or Skype (optional) so I picked email but then they show that the account does not exist even though it exists so I clicked create a new one so I was waiting for something to appear but then nothing after a couple of seconds typing it dissappeared so I thought it was just loading or something but I realized that I saw it loading but my keyboard was still there the things I can see were a cancel button and pure white screen so please fix this bug because people lots of people can't play servers and pls give some directions or signs or even a loading sign