Map 7 winter wonders of the world does not complete the download

Hello, my name is Jefferson, I am Alessa's father and some days I made a purchase in minecraft windows 10 edition, I bought the world "7 winters wonders of the world" however he does not complete the download, it always fails, how can I proceed to to lower the world? Sorry for my bad English, I'm Brazilian and I do not know if my language is supported in the group.

[Removed personal information]