[switch] online - soft lock after initial press any button state

One of our switch accounts is unable to progress into game past the initial Press Any Button state if we are connected to the internet.

We own the game on multiple accounts on this switch and one of them can load into game fine, but the other cannot. The account that cannot play the game is NNID jhonen.burbank@gmail.com / Xbox Live account Thakeronahon. If we completely disconnect the switch from the internet, we can progress to the character select screen, however it will not let us enter an online game even if we re-connect to the internet. Our other account has no issues with connectivity, and this Xbox Live account (Thakeronahon) is able to launch the game on PC as expected.

Network info: we forwarded ports 40000-65535 to the switch, when that had no effect we put the switch on a DMZ to be sure it wasn't the router (also since one account works its unlikely you are opening other ports for this account). Regular Minecraft works as expected on this switch, though loading information from xboxlive does seem to take a few seconds. Our NAT type is listed as A on the internet test, download speed 40Mbps, upload speed 21.2Mbps.

Repro steps:

1. Launch Minecraft Dungeons (not resume)
2. After the intro movies play, observe the PRESS ANY BUTTON State and Press (A)
3. Observe a small red cube spinning in the bottom right, however otherwise the application has softlocked