Realm load in addons/texture packs error

Hello , i read other players error reports about activation addons in Realm world , and i want to say that error is similarly with texture packs to . And it awful ! Because i get Realm special for playing with friends and with ADDONS/TEXTURES . And how i can restore my lost time from my realm , in time this error (your mistake for which I pay money), which costs me expensive . I don't need in answers , i needed in solution !