can not install and destroy blocks

Some users can play without any problems. However, some players can not install and destroy blocks.
they can eat food during that time. It's like they're in adventure mode. I don't think it's gamemode problem because World's mode is set 'survival'
And there is a little more problem that all players except me, the server owner, cannot read books on the reading table.
It is a pity that there are difficulties in playing games smoothly due to these various problems.
I want you to solve the problem as soon as possible and extend the period for the delayed time due to the problem.
Thank you for your help. Have a nice day.