Game disconnects and reverts back to older saved place

I have asked for help with this for a week. You keep closing ticket and saying its a duplicate but it has not been fixed.  I get near my house and it disconnects and has not saved any work. I have even saved game. Came back and it puts me at a time way before the save.  I dont care if its a duplicate, dont close ticket its not been fixed. I PAY FOR THIS, FIX IT