Realm out dated

For nearly 2 months now I can not connect to either of my realms from Xbox One or Kindle it says the realm is out of date.  I submitted a support ticket over a month ago and support gave me the run around for weeks, and ultimately said they did not care and that I should submit a bug report.  So here I am submitting a bug report for something that Im pretty sure is a realms technical support issue.  However I keep paying but there is no playing and Im being sent round in circles with no one caring.  So how do we fix this? 

 

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