Money Taken For realm creation but you did not create realm, been three days.

Three days ago I paid for a 2 player realm for my kids to play on. The money was taken and it told me there was an error and I am to try again later on this device to create realm. Money was taken and subscription started. Trying to figure out what you think my money was taken for? I have checked several times over the past three days and still same message. Was your intention to scam me? It is a small amount of money but running a scam like this is surely immoral and illegal.