Can't connect to java realm

I have not been able to log into my realm since [Friday evening|x-apple-data-detectors://3] (9/18) (it is now Tuesday morning, 9/22). I keep getting an error message (see below) I am not sure what to do.

i submitted a support ticket and they asked me to submit a bug report.

io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:

very frustrating.  Paying for a service that I can't use.