I can't log into Minecraft Bedrock Realm

First I'm on the CELL PHONE, my friends can easily access MY Realm, but I can't get in, there is an INFINITE loading screen.
As the only ways that can be found, for a short period of time, through VPN, this may be unacceptable, as you must enter your own wifi connection
At the very least I hope that support will help me urgently, or at least it seems like more time in the Kingdom for free because of this misfortune problem.