Mojira Archive
REALMS-4978

Realms subscription is not showing up on my xbox due to being purchased on Android

I have been directed to open this ticket because seemingly this is a developer issue on Ticket (900047). I have Bedrock on my android tablet, it works fine, I have realms there, that works fine. I purchased realms to be able to migrate my world to my xbox and play there. 
However my xbox is showing an error saying that my account is not set up correctly for realms. I checked and according to XBox support it is fine. 

The next issue is that Xbox support couldnt find anything to say I had a realms subscription, because it is on the google store they can't see it and cannot confirm it until someone in mojang links the two. I've been on with Mojang support for 3 weeks and have gotten no further than being told it is not something that Mojang can support at this time. 

I'm really annoyed and hope that someone here can help.

 

Thanks,

Declan

Incomplete

Declan Traynor

2020-07-21, 05:02 PM

2021-01-29, 06:17 PM

2021-01-29, 06:17 PM

0

1

Unconfirmed

1.16 (Bedrock)

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