My credit card money has been withdrawn and but realms doesn't work

Hello,

I have a problem with the payment of realms, I have paid with a credit card, but at the time that I entered the security code with smart-ID, I was told that there was an error with the data of the card, but I have withdrawn the money from the card and I still do not have a realm. It was 2020.07.07 when i tried to buy realms.