It's charging me for MC Realms plus but I'm getting nothing.

I have an internet monitor called Disney Circle and it tends to filter things. When I try to restore my purchase it says that I purchased it on a different Apple ID, however, I'm always on the same one and didn't switch when I purchased it. Also, whenever I try to create a realm or use a realms + map, it says "Looks like you didn't finish last time! Let's fix that!" Then it waits a few seconds and says "we couldn't create your realm, but we're working hard to get it to you." However, it's been a day and it still hasn't worked. I also tried canceling and resubscribing to the subscription in the App Store, but that didn't do anything, either. I'm not mad, I just want my realm!