I canceled my minecraft realms servers for technical problems for a long time and now that I bought a new one I was charged with the debit card but the server was not added and I want to know what happens and if they can solve the problem thanks

I would like to know why my Minecraft server and grab method of buying it I do not know I added the game since I paid for it and it has not been given I do not know if my account is blocked by something or what happens