BUG IN MINECRAFT POCKET EDITION REALM

On Friday, March 19, I created a 3 player realm for minecraft pocket edition, everything was going well, I was creating the world with the characteristics I wanted (since it is not the first time that I created one) and at one point he told me that there was an error and the world that I tried later could not be created, it is now 4 days and I still get the same message "we left things in the middle the last time" "your purchase was made successfully but we could not create your real please try again later on this device "of course at the beginning I said well I hope four days go by and nothing else besides that the money was deducted from my visa card but I could not enter. Having no solution today, Monday, March 23, I have canceled the subscription without being able to use the realm and I repeat this is not the first time that I open one, I have closed it because now I want to open a realm plus but I do not plan to create it until give me an answer to this problem and of course the refund of my money since I have not been able to enter and I have canceled it because of waiting so long I no longer want it, I await your response very soon. Thank you so much