Bedrock realm not saving/constantly reverts to previous save

[redacted]

 

Created on xbox one with bedrock version.

 

 

Problem: after logging out one day, the realm saved as usual.  Since 10/29/19, the game restarts to the same state it was on 10/29/19.  Progress, player inventory, and location are all reset.  

 

Immediate logins after playing show the new progress, but after X time the server resets to the 10/29/19 save.

 

 

Ps: there exists no "realms support" page.  The only thing is a few articles, and a message to use the official support page but this page does not exist.