Minecraft realms error (500) internal server error

@Mega_spud I've seen you've helped with this problem before. so I hope you can help me with this. so For the past 3 months, I've been using my realm with my friends, until today where we got kicked and this error message appeared

"io.netty.chnnel.abstractchannel$annotatedconnectexception: connection timed out: no further information:"

I've done some looking around for any solutions to my problem, but there isn't any info on this. And after I decided to just run my own server with the world on it. but when I go to download the world, it just keeps "preparing to download' for about 4 hours. and now I'm just trying to do anything to the world it gives me this error

"realms (500): internal server error"

so now I'm just trying to get my realm world. if anyone can help me at all. please, help me.