I CAN NOT ACCESS REALM (EDIT AND PLAY) android and Windows 10

YESTERDAY AFTERNOON WE WERE PLAYING IN MY REALM TRANQUILELY, THAT'S WHERE WE CAME TO THE NETHER AND THERE WERE VARIOUS RARE THINGS

EVERYTHING NORMAL, WE FOUND A TEMPLE IN THE NETHER, BUT WHEN WE RETURNED TO THE NORMAL WORLD AND WE GOT TO ENTER AGAIN, THE NETHER HAD BEEN CORRUPTED, SINCE WE APPEARED IN THE EMPTY (THROUGH THE STONE MOTHER) AND THE PORTAL WAS NOT ACHIEVED TO REPAIR

BUT THERE DOES NOT BEGIN THE SERIOUS

WHEN I CAME OUT OF REALM AND TRIED TO ENTER, I DID NOT LEAVE ... AND MARKED ME THAT THERE WAS SOMEONE CONNECTED IN THE REALM WHEN I ASKED AND THERE WAS NOBODY, BETWEEN THE REALM PANEL AND TRY TO RESTORE THE MAP OR SEE WHO WAS INSIDE, BUT I SAID THAT IT WAS NOT POSSIBLE TO CONNECT WITH REALM, I COULD NOT DOWNLOAD THE MAP I WAS SET, ONLY COPIES, AND NO ONE WERE MARKED IN LINE

 

UNTIL TODAY YOU CAN NOT ACCESS REALM OR EDIT

I thought it was a payment error and they had not told me anything, but everything was well paid and renewed since it had been paid for a week and it is supposed to continue working

 At the moment that's all and thanks for your attention

 

the photograph is in Spanish and says (title) "can not connect with the realm"
(description) "an error occurred when resetting the realm, try again later"