Hello, for a week now I am having problems creating my realm plus, every time I try to create it I get that there is an error and that I try it later from my own ps4 it says that the realm is incomplete

Hello, for a week now I am having problems creating my realm plus, every time I try to create it I get that there is an error and that I try it later from my own ps4 it says that the realm is incomplete but even so you have taken my money and that's what bothers me