Cant access realms

Put the summary of the bug you're having here

What I expected to happen was...:
Signed into acct on xbox. Expected to see my realm and 2 of my friends realms

What actually happened was...:
Realms not available. "privacy settings' are fine and i have an active gold subscription 

Steps to Reproduce:
1. Put a step by step guide on how to trigger the bug here
2. ...
3. ...