Can't renew Realm

Upon trying to renew my realm, I was met with an error message saying I need more permission and to change my privacy setting on Xbox.com. However, all of my privacy setting are set to allow on Xbox.com and I even contacted customer service. I was directed here as they've been getting several reports of this happening on the latest version. Screenshots are attached. I can confirm that thsi issue is also happening on my Android version of the game as well, which is running MCPE v1.4.4