It is not possible to connect with friends to play online, it indicates a message "it was not possible to connect to the world"

Dear: It is not possible to connect with friends to play online, it indicates a message "it was not possible to connect to the world" each time the connection is attempted. Friend is connected, World created by my friend is seen, He connects with a Microsoft account without problems, after multiple attempts he managed to connect, he left to reconnect and no connection was achieved until today.