Play time is not updated

Since 1.16 (His departure date) I noticed that he had no hours of play, they only stayed at 0. I thought it was because he had only played a couple of minutes, but it was not. I usually play more than 1hr at this version of Minecraft Windows 10. I appreciate if my problem has a solution.
I am sorry if my message is not understood well, I am using the google translator. Thanks in advance.