Failed to Login error on PS4

PSN tag: Silision

Xbox gamer tag: Silision2263
Installed the game in December 2019. Since installation, a problem has been discovered. Unable to log in to your Microsoft account. On other platforms other than PS4, I can easily log in (iOS, Windows). The problem has existed for a long time and no one can solve it. As soon as I discovered a problem, I immediately called Sony and Microsoft support. They didn’t help me anywhere. I made a request for help here and pointed out this error, but my problem was combined with a similar problem by another user.
I can not log in every time I start the game. Also inside the game, I can’t change the login information for my Microsoft account. In the PSN account, I can also easily log in to other PS4 systems. I ask you to solve this problem already, it is impossible to wait so much! I am trying to attach a video with what is happening, but the file size is too large. Unable to send a smaller file.