hello I have this problem that I cannot play my microsoft settings online and I fixed them but the error is from the game that does not allow me any account, I already waited 1 month to see if it was fixed and nothing. Please help

Hello I have this problem that I cannot play my microsoft settings online and I fixed them but the error is from the game that does not allow me any account, I already waited 1 month to see if it was fixed and nothing. Please help please