Cannot access any purchased worlds or skins

I can not access any of my in app purchases, I cannot access my profile. I don't not wish to re purchase several purchases of worlds and skins already made. How can this be resolved. I have logged in and out of my Microsoft account and have restored purchase multiple times I have been billed for the most recent purchase however I cannot access this world or any prior purchases. My Minecraft App is up to date as is my software.