Bought Minecraft Master collection

Missing nearly all extras had to buy again from the store.

Minecraft
1000 Minecoins
Adventurer´s Dream by Noxcrew
Pastel Skin Pack by Eneija - Unsure
PureBDcraft by BDcraft - Missing (rebought)
Wildlife: Savanna by PixelHeads - Missing
Winter Mini-Games by Noxcrew - Missing
Relics of Privateers by Imagiverse - Missing
Minecraft: Skinpack1 - Unsure
Greek Mythology Mash-Up pack
Villains - Skin Pack - Unsure
Plastic Texture Pack - Missing

 

Not sure if meant to be here but I created 2 support cases in early Jan 26th and still awaiting a response, hope you can help fix this bug and refund the money spent buying items I should already have.