Dlc lock and coins lost

I already posted the problem i had with the dlc dinosour age (no dinosour, no adventure mode) but now i have a lock on the dlc and a message telling me to buy the dlc and i have 100 coins in the marketplace that dissapered, i want to now when you are going to fix this or give me my money back its been over 1 month since i bought this dlc for my son and still he cant play