I can't redeem my Minecraft code: Windows 10

Hi! I have a problem for months with the code of "Minecraft: Windows 10 Edition", what happens is that I can't redeem it today because it says I have to wait longer to get the code I need, I need help to get my code... 

 

I have sent emails to help me, but nothing has come to me during these months... I would like my error solved.

1) Support Quest is: 131535

2) Support Quest is: 140373

3) Support Quest is: 152632

 

PD: I have Minecraft: Java Edition since 2015