Hundreds and hundreds of dollars over in game purchases, all gone.

I made a report of this last week and it went unattended to upon the 1.14 update.  Contacted Microsoft several times and was instructed to contact Mojang.  I threatened litigation if this matter would continue to go overlooked and I return a week later to find that it was as if, I never reported it in the first place.  I know the improbability of me deleting the comment so why hasn't this been addressed and why is my comment, magically gone?  We're not talking about $5, $15 or $50 dollars.  I have spent literally hundreds and for it to all just be magically gone is beyond unacceptable.  My Realm is not available to me either where I've now lost a total of a week as well, due to this fiasco.  I mentioned that I in fact have a high ranking legal official within my family to pursue legal action in this matter at no expense of my own.  If this matter isn't addressed soon, I most certainly will proceed with the prior mentioned.