Issue between crossplay w/ PS4 and PC

It's impossible to play with recently crossplay between PS4 and other devices, that in my case is a PC. When I trying to connect in world of PS4 from my PC, simply it not connect to the world. Fix it, because you're claim that now there's a crossplay with PS4, according to your own site https://help.minecraft.net/hc/en-us/articles/360037725571-Minecraft-for-PlayStation-TM-4-FAQ, but it's not happening, simply not working. And yes, I'm trying to play with my Minecraft for Windows 10 (Bedrock Edition)