Treasure Map will not open!

See https://www.youtube.com/watch?v=SgtvwGcU0_w  for a video showing how the Treasure Map will not open, as a a readable map. I have watched multiple YouTube videos, and this Treasure Map should open! This is in Mummy Valley by Lifeboat. I have reported this to Lifeboat about 2 weeks ago and they have not responded.  I am not able to attach a snapshot or video clip, due to a missing token. You should have a little popup to explain missing token! I Mummy