game keeps crashing when joining the new event server or going into the event servers departments

game keeps crashing when joining the new event server or going into the event servers departments, like I'm trying to earn the free cape by doing the daily challenges, such as doing the bug smashee minigame in the qa department, but it won't let me go to the qa department, it just keeps crashing my entire game, please fix this, and if it takes a while to fix, i recommend increasing the time period of the event, please fix this issue, i seen people who play xbox one X have the same problems too, I'm on Nintendo Switch though... please fix.