Create button does not highlight when attempting to create world

I have tried it all: resetting the game, the xbox series x, unplugging system for 2 minutes, uninstalling and reinstalling minecraft java edition on my system. Everytime i attempt to create a new world, both the create and create on realms server buttons are "greyed" out. This is been happening for at least 2 weeks now. I have deleted all my old worlds as well with no luck. My kids and I would like to play the game we bought but we cannot because of this issue. Just need some help so we can play the game as a family. thanks.