I couldn't have my cloak

I've been waiting for 3 weeks, but there is no progress, I just want the cloak that I deserve. This will probably be the last ticket I send, I won't be sending any more, but let's clarify this issue. Will the cloak come or not? Some people who encountered this problem received a cape, but although I tried every way, the cape did not arrive for me. Anyway, for information, see: MCPE-184936

I don't know if you can add my cape to my account, but can you send the video in my ticket to the authorized person who can do it?