Connectivity issue on certain ISPs

Dear Mojang Studios Support Team,

I hope this message finds you well. I am writing to report an issue I have been experiencing with Minecraft Pocket Edition. Whenever I attempt to connect to servers within the game while using my Internet Service Provider's (Jio, in India) 5G network, the connection fails, and I receive a "Disconnected from the server" message.

 

Interestingly, this issue does not occur when I switch to Jio's 4G network; the game connects to the servers without any problems on 4G. The problem seems to be specific to the 5G network.

 

Here are some details that might be helpful:

• Device: Motorola G64 5g
• Operating System: Android 14
• Minecraft Pocket Edition Version: 1.21.1.03
• Internet Service Provider: Jio (India)
• Network Type with Issue: 5G
• Network Type without Issue: 4G

I have tried restarting my device, reinstalling the game, and even resetting network settings, but the issue persists. I would appreciate any assistance you can provide in resolving this connectivity problem.

Thank you for your attention to this matter.

Best Regards,

Die Hard Minecraft fanboy