minecraft for windows 10 not loading

On the 15th of May, I obtained Minecraft through a code, I started the installation normally and everything seemed to be fine, the problem was that when I started playing the bedrock version of Minecraft, it stayed frozen at 40% or 34%, I uninstalled the game several times and the error continued, my device has 16 GB of Ram memory so I rule out that this could be the error, I would like to know what the problem is, since I have not been able to play, thank you